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Post by hydrophilic on Jul 24, 2015 9:51:22 GMT
Does anybody have XFINITY cable? Well I do, and the user interface (mainly for on-demand shows, but occasionally live shows), will frequently (more often than DirectTV), give me an error message.
Sure, errors happen, and are bound to cause customer frustration.
But I think that XFINITY escalates the frustration to the level pure anger (well, at least me).
This is because the error messages imply that some YOU (the user) are at fault... instead of being honest and admitting they fú¢kéd up.
In my opinion, they should say
Well, presumably they would use more "politically correct" language... but I hope you see my point. They attempt to shift the fault from themselves to you. That pisses me off, and recommend not paying these dorks any money while they continue feeding us lies.
Or maybe I am totally off-base? Do comment... thanks!
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Post by hydrophilic on Jul 24, 2015 10:09:44 GMT
P.S.
For great customer service, after the 5th I time I follow their advice and "try again" and it fails, the software should give a more personal/detailed message like
Hmmm... I imagine they don't do that because they can't (or rather don't want to) report to all the users they fú¢kæd.
That's the difference between great customer service and lame customer service, IMHO.
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Post by motrucker on Aug 12, 2015 18:10:27 GMT
P.S. For great customer service, after the 5th I time I follow their advice and "try again" and it fails, the software should give a more personal/detailed message like Hmmm... I imagine they don't do that because they can't (or rather don't want to) report to all the users they fú¢kæd. That's the difference between great customer service and lame customer service, IMHO. I am sure not a big fan of Xfinity / Comcast either. We use them right now, because that is all we can get in the aparent complex we just moved to. We have been having a problem loosing the signal altogether. After three calls, it seems they have finally fixed the problem. Maybe it;s a regional problem. We live the greater Washington D.C., Baltimore area. Maybe you should contact a regional manager and complain? I hope you find resolution. |
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Post by hydrophilic on Aug 13, 2015 6:56:34 GMT
Thanks motrucker, glad to hear I am not alone.
My problem resolved itself after about 24 hours... I did not need to call... but I still think the Xfinity software/firmware should be smart enough to "escalate" the issue after you try their recommendation (please try again) five or more times.
I can understand lame, repetitive, computer-generated messages for a "free" website/app... but when you pay $50+ every month, the computer "diagnosis" should be more helpful...
Personally, I like to think Comcast/Infinity does not have many "vintage" hackers working in their software department... I truly believe any "vintage" hacker who gets to work on 32/64-bit systems could work miracles! They seem to work garbage.
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Post by motrucker on Aug 17, 2015 17:46:51 GMT
Thanks motrucker, glad to hear I am not alone. My problem resolved itself after about 24 hours... I did not need to call... but I still think the Xfinity software/firmware should be smart enough to "escalate" the issue after you try their recommendation (please try again) five or more times. I can understand lame, repetitive, computer-generated messages for a "free" website/app... but when you pay $50+ every month, the computer "diagnosis" should be more helpful... Personally, I like to think Comcast/Infinity does not have many "vintage" hackers working in their software department... I truly believe any "vintage" hacker who gets to work on 32/64-bit systems could work miracles! They seem to work garbage. You are surely not alone. I have used Comcast off & on for years. It use to be pretty good around here - our local Comcast office used to have a small studio where they broadcast local shows from. We used to use that feature, with a show on computers (Commodore and Amiga, obviously) that our local user group helped put on. The Comcast Studio even their own Video Toaster setups, and let us use them, and bring in our own computers and set them up for the show. That was the good old days, for sure. Glad to hear you current issue has been resolved. So has ours. Maybe everything (cable wise) will be getting better. |
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